Probleme melden

Something isn't working as expected? Then write to us via Contact. The more precise your description, the faster we'll find the cause – often that's what decides whether we can even replicate a problem.

What we need to know

• What did you do? Which inputs, which button – and what happened then (or indeed not)?
• Where exactly? Please copy the address line from your browser and include it in your message. For an item, the article number is also sufficient.
• When? Date and approximate time – important for anything related to emails or auction endings.
• Were you logged in?
• Text of any error message, if one appeared.

What are you using to browse?

Please tell us the device, operating system, and browser you're using – for example, "iPhone, Safari" or "Windows PC, Firefox". It's also helpful to let us know whether you're using the new eGun view or the classic view.

Check briefly beforehand

Two hand movements typically resolve many cases:

• Does the problem occur with another item or in a similar location? This separates an isolated case from a general error.
• Does it disappear when you reload the page or try it in another browser?

Please do not send any passwords – we never ask for them.

Other concerns

Not every concern is a technical problem:

• An offer violates the rules? Report it directly on the article page via "Report violation".
• Is your trading partner not responding? The procedure is under Buyer/Seller does not respond.
• Questions about operation are usually answered by the help section – or our assistant, which you can reach via the button at the bottom right.